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Fraudulent Emails

Intuit’s name is being misused in fraudulent emails sent to Quickbooks Online and Intuit Online Payroll users.

Intuit is currently investigating fraudulent emails that were sent to some QuickBooks Online and Intuit Online Payroll users the past few days. The email requests users to update their account information by clicking a link that goes to a fraudulent web site or may download what the email indicates is a “security tool.” Messages of this type frequently include familiar brand logos and legitimate toll-free numbers and postal addresses.

Intuit did not send this email and QuickBooks Online and Intuit Online Payroll will never use emails to request personal information or update security tools. A copy of the e-mail is shown below should you want to refer to it.

What should you do?

To protect yourself from fraudulent emails and websites, here's what you can do:

• Be suspicious of any email that asks for personal information, requires you to download anything or requests your authentication information to access your online account.
• Do not click any links in a suspicious email.
• Do not download any tools from an email.
• Delete any suspicious email from your inbox and your trash bin immediately
• You can get more security information and recommendations on securing your computer on these Security pages.

If you think you've provided personal information such as your login name and password through a fraudulent website, or if you have recently downloaded a “necessary” or “security tool” from a suspicious email, here's what you should do:

• If you have downloaded the tool, please delete it. You should scan your system using an anti-virus program from a respected Security vendor such as Trend Micro, McAfee, Symantec or Microsoft to remove any viruses that may now be on your computer. Several of these vendors also offer free online security tools.
• Change your password to prevent unauthorized users from logging into your account.

If you have any questions, please don't hesitate to contact us. We are taking immediate action to stop this from happening and to provide you with the best possible experience.

Fraudulent Email
Subject: NECESSARY TOOL

Body: Due to increased security measures our company developed a tool for secured access to the web-page. You should follow these instructions:
- download the tool click here
- install it on your personal computer

In case you don’t install this tool within two weeks from the moment of receiving this letter you will be denied access to services provided by our company.

We are here to support. We want to do everything we can to get you up and running. To contact us, or to view Frequently Asked Questions, please click here. Going forward, you can also click support at the bottom of any page or call us at 800-624-1465. (Don't respond to this email; it was sent from an address that can't accept incoming email.)

Visit security.intuit.com to get the most up to date information about phishing. Forward suspicious emails to spoof@intuit.com.

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