Our Privacy Program is based on the following globally recognized principles: accountability, notice, choice, security, responsible information sharing, data use and data integrity, and access.

General Information About Intuit Products

Registration. Some of our products and services require you to register. During the registration process we ask for your name, address and phone number, and e-mail address. We use this information to communicate important or critical product information to you. We may also use this information to send you special offers. You can choose whether and how your receive these offers at our Marketing Preference Center. If you register your software purchase online, your software license and version information may be sent to Intuit. We may also ask you to answer some optional questions about yourself and how you use the product to help us with development of future versions. We may obtain additional information about you, such as address change information, from commercially available sources, in order to keep our records current.

If you set up an administrator account -- one that may be accessed and changed by people other than you -- you should know that these other people may see your billing information, change or delete your data, etc.

Customer Service and Technical Support. During the Customer Service and Technical Support Process, we request certain personal information including your name, address, phone numbers and e-mail address. We may use this information to resolve your issue and to follow up with you about your experience. If you contact us from within a product or service, we may also collect information to help us understand what page you are viewing. We may ask you to send us some information about your computer configuration.

We offer various Internet Chat services, for example, to speak with an Intuit support representative or tax advisor. Internet Chat transmissions are encrypted but you should not supply more personal or tax information than is required to address your specific issue. A transcript of the session is generated and retained, and may be used to resolve current and potential future questions or issues.

Feedback. We have many places where users can provide feedback and suggestions, for example, surveys that you may answer when you exit a product or service. Answering is optional. We combine your answers with those of others to better understand our products and how we may improve them.

Phishing and Fraud. At Intuit, safeguarding your personal information is a top priority. Part of our commitment is making you aware of popular identity theft and fraud scams and providing you with information to protect yourself. We will post information about these scams at http:/security.intuit.com. Although sometimes difficult to identify, you may receive hoax e-mails, such as phishing scams, that look authentic and appear to have been sent by a company or government agency you recognize. These e-mails ask you to provide or confirm your sensitive personal information by clicking on links. To entice you, they often claim an urgent or threatening condition concerning your account, or offer you a prize or reward. You should not reply or click on any links in the e-mail or provide any personal information without verifying that the e-mail is legitimate through another channel. Intuit does not solicit sensitive customer information via e-mail. If you receive an e-mail message that appears to come from us that requests such information, please forward it immediately to: spoof@intuit.com. We will respond quickly to help mitigate potential damage.

Tracking Technologies. Intuit may use technology to identify you and track your interactions with our technologies. Sometimes this tracking is necessary in order for us to provide you the service you requested. Other times, we use this information to improve your and other customers' experience and give you access to the right data. Cookies and clear (not visible) graphics on Web sites, and user device ID on the mobile phone, are some examples of technologies that give us this information. You have control over some of the information we collect and how we use it. Information on changing your browser settings to opt out of cookies is found in your browser help files.

When we log activity on Intuit Web sites, we collect information such as your IP address, browser type and version, and pages you view. We also keep track of how you get to our sites and any links you click on to leave our sites. We do not track URLs that you type into your browser. We use your Web site activity to assist you by reducing the need to re-enter your data and to help us resolve technical support issues. We may also use this information to offer you a personalized Web experience, including offers to help you, and to tailor our offerings to you.

Advertising networks that serve ads on this and other Web sites may assign a different cookie to you. The information collected is anonymous and is not linked to your personal information. These cookies may be used to select which ads you see on Web sites and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers, which Intuit does not control. If you would like to know more about this practice and your choices about not having this information used by third-party ad servers, click here.

We always ask for your explicit, opt-in consent before collecting geolocation information from your mobile device. Regardless, we never share personally identifiable information we collect using tracking technologies with any other organization for its own use.

Connecting With Your Financial Institution

To provide you with services that connect with your financial institution, we must access your online account with that institution. We request the user name, password and any other login information that you have set up with your financial institution to enable access. We use your login credentials to routinely update and maintain the financial information you download, and to address errors or service interruptions in the download process, and to enhance the services we may provide in the future. If we store your login credentials, we will maintain and encrypt them on our firewall-protected servers. Some financial institutions require you to manually update your financial information and re-enter your login information before downloading each transaction. This information is encrypted and transmitted using secure socket layer technology, making it unreadable during transmission. It is then stored on our secure servers.

Your Information and Other Companies

Intuit's Use of Other Companies. Sometimes Intuit will ask outside firms, or third parties, to help us provide services, such as designing a Web site, sending e-mails, registering a prospective domain name, or analyzing data. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing. We require vendors to maintain the confidentiality of the information we provide to them. We may use these sources to supplement the information you give us. For example, we may validate your address using other sources. We use this data to help us maintain accuracy and provide you with better service.

Response to subpoenas and other legal requests. Intuit may disclose, access, or report personal information when we believe, in good faith, we're required to do so by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving a Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, or law enforcement request.

Reporting to Credit Bureaus. We may report and share information about your account to credit bureaus, consumer reporting agencies and card associations. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report. We may also share information with other companies, lawyers, credit bureaus, agents, government agencies and card associations in connection with issues related to fraud, credit or debt collection.

Telephone and Internet Service Providers. If you use technologies, such as the Internet or mobile phone, to interact with Intuit or our offerings, there may be third parties, like Internet Service Providers and mobile carriers, that have some access to the information you send through those technologies. Intuit has no control over the privacy practices of these third party organizations.

Jointly Offered Products and Services. We work with other companies or developers to provide you with products and services which we clearly identify. Either Intuit or the other company may offer these products and services. We clearly identify these co-branded products and services. In some cases, we exchange customer usage information to establish and provide ongoing service. By requesting these products or services, you are permitting us to provide your personal and usage information to the other company to fulfill your request.

Sharing Non-identifiable Aggregate Information. Intuit also may share non-identifiable, non-personal aggregate information about our users with third parties, such as advertisers or partners, for marketing and promotional purposes. For example, we may share demographic information that describes the percentage of our customers who use mobile services or who use a particular operating system.

Links to Other Sites. Our Web sites may provide links to third-party sites, such as those of our business partners and online advertisers. These could include other services, promotions or sweepstakes offered by business partners. Because Intuit does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.

Sale of Our Business. If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.