Customer FAQs

Q: If I think an e-mail is not legitimate, what should I do?

A: Send any suspicious e-mails to spoof@intuit.com.

Q: Where can I look for information about suspicious e-mails to find out if they are legitimate?

You can check our Web site to review any known phishing e-mails or details about other security issues.

Q: How secure is my personal information using your online services?

A: The privacy and security of our customers' data is of the highest importance to us and we consider it key to maintaining customers’ trust.  We employ industry recognized security safeguards to help protect the personally identifiable information you provide us from loss, misuse, or unauthorized alteration.

Q: Does Intuit sell or share their customer lists?

A: Intuit does not rent, sell or share our customers’ personal information with anyone outside of Intuit for their promotional use.

Q: Why am I getting a password reset e-mail for somebody else?

A: At Intuit, we allow customers to create Member IDs for many of our services.  If a customer forgets his/her password, we will only allow the change to be authorized by the e-mail address on record.  It appears that someone entered your e-mail address in error, mostly likely by accident, in an attempt to reset their password.   As a result, you received the e-mail, which is how the process is supposed to work.  This is one of the measures we employ against unauthorized access to users accounts.  The other user most likely has an e-mail address similar to yours or hit a key incorrectly when trying to get his/her password reset.  You can also receive email from Intuit if an e-mail address is shared or used by others in your household. 

Q: Why was I told that you cannot delete my e-mail address from your database?

A: Unfortunately, for recordkeeping and legal purposes, we cannot delete e-mail addresses.  We can, however, block your e-mail address, so you no longer receive promotional communication from us.  We respect your choice not to be contacted for promotional reasons such as marketing.  However, sometimes it is necessary to inform our customers about critical matters that could affect the use of their software, service or subscription.  Due to the financial nature of our products, customers cannot opt out of receiving these critical service notifications.  We take care to limit these notices only to customers affected by the issue.

Q: Where can I go to opt out of receiving marketing e-mails?

A: Customers can manage their contact options by visiting us at Privacy Preferences.

Q: I opted out of marketing contacts from Intuit, why am I still getting e-mails?

A: Your choice to opt-out only applies to promotional materials and not critical service notifications that could affect your service or software.  Intuit respects your desire to not be contacted.  We notify our customers about "critical service notices" because it may be necessary to contact customers to notify them about a subscription expiration, provide order information such as confirmations, or alert them to an issue with a service or software that could negatively affect their continued use.  Due to the financial nature of our products, customers cannot opt out of receiving these critical service notifications.  We take care to limit these notices only to customers affected by the issue. Also, please note that if you have more than one email address, you can opt out of one and not the other(s).

Q: Why do you require me to provide my information when I go to opt out?

A: Intuit places the highest value on customer privacy.  To verify that we are correctly honoring your contact preferences, we must verify your contact information so that we can correctly match and update the appropriate customer account in our database.  After locating and updating your record, we will flag it so that it will not be included in future marketing lists as indicated in your request. 

Q: Who oversees Intuit’s privacy policies to assure they meet certain standards?

A: To give you confidence in our privacy practices, we have obtained the TRUSTe Seal. TRUSTe reviews designated Intuit Web sites and evaluates our privacy practices. View more information about the TRUSTe Seal.

Q: Who can I contact if I have security questions?

A: You can reach our Security Team by email at Security@Intuit.com.

Q: Who can I contact if I have privacy concerns?

A: You can reach our Privacy Team by either using the online form or by e-mailing Privacy@Intuit.com or you can send postal mail to:

Privacy Team
Intuit Inc,
2800 East Commerce Center Place,
Tucson, AZ 85706