Security Blog

Protect Yourself from Tech Support Scams

There has been an industry-wide increase of reports of scammers impersonating tech support from legitimate companies, including Intuit. These scammers request access to your computer, diagnose a non-existent problem and ask you to pay for unnecessary – or potentially harmful – services.

 

You may encounter scammers impersonating real companies in the following ways:

1. They may call you directly and falsely state that they have been trying to apply updates or that your software and/or data is corrupted and they must immediately fix it.

Tip: Intuit will not call you with this type of request. Always be suspicious when you receive unsolicited phone calls. If you feel uncomfortable, hang up and call Intuit directly.

2. When seeking contact information for official support services, you may encounter third-party search engine ads that use INTUIT, QUICKBOOKS and/or QB in the title of their ad in an attempt to impersonate official Intuit and/or QuickBooks Support Services

Examples:       

  • 24/7QuickBook Help & Support • Instant Phone Support Live‎
  • 24/7 QB Live Customer Support • Call us Toll Free 8XX-XXX-XXXX

Tip: You may access official Intuit support through Intuit’s community forums, in-product chat and/or an official Intuit site. Intuit.com/support. You may also call Intuit at 1-800-446-8848 (1-800-4-INTUIT)

3.  You may receive a fake email suggesting that your product or service is about to expire and you should call a phone number immediately.

Tip: Always look at the header of the email to see if it came from an Intuit email address (@Intuit.com) and verify the phone number to ensure it is a real Intuit phone number. If in doubt, call us at our corporate phone number 1-800-4-INTUIT.

Think about whether your service is really about to expire, look at your records. You may also contact Intuit Sales about your renewal date at 1-877-683-3280.  

4. You may see a pop-up on your computer that claims you need to contact support immediately for a technical issue. These pop-ups are typically generated by a piece of malware or adware that was unknowingly downloaded to your computer.

Tips: Intuit does not use pop-ups to notify you of urgent tech support issues that require you to call us.

If the pop-up locks up the browser, try right clicking to “Close” the browser or Ctrl + Alt + Delete and open Task manager, Select “Application” and hit “End Task."

5. You may visit a website that looks similar to Intuit’s official websites. These sites may display Intuit’s official logos but they are actually owned and operated by an entity pretending to be Intuit or partner of Intuit.

Tip: Always go directly to Intuit’s own website: intuit.com, quickbooks.intuit.com or turbotax.intuit.com.

Make sure you don’t visit sites with similar sounding or looking URLs. E.g. quickxyzbooks.com or quickbooks247.com

If you receive an unsolicited call, email, pop-up or other urgent message about problems with your computer or software, stop. Don’t click on any links, don’t give control of your computer and don’t send any money. Trust your gut, check the phone number and confirm you are speaking with Intuit.

 

If you’ve already encountered a third party impersonating Intuit, here are some tips:

  1. Uninstall and/or remove any remote management tools that may have been downloaded on your computer during your encounter. Remote management tools are helpful in working with an authorized provider to resolve issues. Unfortunately, unauthorized third parties impersonating real companies also reportedly use these tools.
  2. Report your encounter to Intuit at Spoof@Intuit.com.
  3. Confirm all contacts on your account are up to date.
  4. Confirm all your billing information is up to date.
  5. Confirm the Master Administrator on the account is accurate.
  6. Use an up-to-date Antivirus software program to protect your computer.
  7. Apply security updates.
  8. Change your passwords.
  9. If you made a payment to the scammer, call your credit card provider to try to reverse the charges.
  10. Pay attention to any unusual activity on your computer.

 

Contact the appropriate government agency in your country: