Security Information for our products

Intuit products and services help you manage your personal or business information.  Depending on what you need, you can either purchase software and install it directly on your computer or you can work online where we host the software for you. In our personal financial products, you synchronize information on your computer with information available from your financial institutions via the Internet.  As long as you choose to work this way and give Intuit permission, Intuit stores your access credentials (log-in information) on our secure servers. 

However you choose to work with our software products, Intuit securely maintains customer records that allow us to process your purchase, fulfill your order, and provide you with support services in the event you need help. Customer records are always carefully maintained and protected. 

  1. Do you store my information and if so, how do you protect it?

    Intuit data centers, where your information is processed and stored, are secure and monitored by professional staff and automated tools, 24 hours a day, 7 days a week.  There is a full-time security staff, and access to the buildings is limited to personnel who need it to do their jobs.  Our data centers are designed and built with reliability and availability in mind, so that your information is available when you need it.

    We rely on advanced, industry-recognized security safeguards to keep your information private and protected. With password-protected logins, firewall protected servers, and the same encryption technology used by the world's top banking institutions, we have the security elements in place to give you peace of mind.
  2. Am I at a greater level of risk from using your product or service?

    No, you are not at greater risk from using Intuit’s products and/or services. While deploying industry leading safeguards, Intuit also ensures that access to information within our products and services (and the customer information that is stored there) is limited to those who need it to do their jobs.  Someone, for example, who works on developing Payroll services is not allowed access to systems that help maintain Quicken.  In general, Intuit employees do not see the information you enter into our services.  When you contact Intuit for help, a support person may, at your direction, see some information you have entered in one of our services.  In difficult cases, your problem may be referred to a developer for further diagnosis and remedy.  Or we may discover a problem in our service that requires us to try and determine which customers were affected by the problem so that we can help you make any necessary changes.  We would determine how to select the affected records so you could be notified.

    The information you send to, through, and from Intuit’s services is protected as appropriate during transmission.  For example, the electronic filing systems used in filing a tax return are connected to each of the filing agencies using the agencies’ strict connection standards. Transmission of a tax return to Intuit from your computer is encrypted using industry standard techniques, as is any other information you send.  Your financial information is also transmitted securely.
  3. Do your employees have access to my information? If so, why and how can I be certain my information is protected?

    Intuit ensures that access to information within our products and services (and the customer information that is stored there) is limited to those who need it to do their jobs.  The same is true for vendors and contractors. When Intuit employs others to help provide services to you, we require them to observe our information and security policies.  That means the vendors and contractors are not allowed to use any of your information for anything other than the task for which they were hired, and they must protect your information just like every Intuit worker is required to do.

    We value privacy as much as you do. We build privacy into everything we do. It's not an afterthought. It's not corporate rhetoric. It's how we choose to treat — and respect — our customers on a daily basis. That's why we follow a strict set of guidelines and practices to protect all of your confidential information. We do not sell, rent, or share your information with third parties for their promotional use. Intuit is a licensee of the TRUSTe Privacy Program, an independent organization committed to the use of fair information practices. For full disclosure of our privacy practices, please review our Privacy Statement.
  4. What are the best things for me to do to protect my information in your product or service?
  5. If someone manages to steal my information, how will you help me?

    First of all, remember that our goal is that no one ever steals your information. The best way to ensure that this doesn’t happen is to follow these security guidelines. However, as soon as you suspect that someone has stolen your information, you should follow the steps outlined by the FTC.